Please note that each of our bundles are measured by their length when straight. Due to the kinky and curly nature of our collection you will experience shrinkage, so please reference our length chart below to accurately decide what length is best for you.
12in | 14in | 16in | 18in | 20in | 22in | 24in |
6in | 8in | 10in | 12in | 14in | 16in | 18in |
At the moment all orders are running on a 1-2 business day processing/production time (3-5 business days during sale/holiday time frames). Please note that weekends and holidays do not count as business days. Once your order is processed you will receive an email notification that it has been shipped. You have up to 24 hours after placing your order to cancel. Cancellation requests submitted after 24 hours will not be granted.
We do not offer refunds on our products, but would be glad to offer you an exchange or store credit within the first seven (7) days of receipt of your order if you receive a product that you believe is defective. Within the first 7 days of receipt, please email customercare@heatfreehair.com and one of our customer service representatives will assist with the issue. Please note that before any exchange, store credit or replacement hair is honored, we must receive the hair back in our possession to inspect and determine its quality. We reserve all rights to decide whether the product(s) are in fact defective. We do not offer refunds, replacements or exchanges if you process the hair in any manner (coloring, lifting, etc).
Quarterly Collections are hand-made just for you to ensure only the best quality! All Quarterly purchases will ship between 01/4/2021 and 01/8/2021.
Once your order ships, you will receive an email with your tracking information. Your delivery estimate will be calculated from the date your order is shipped, not the date it is placed. Shipping estimates are applicable to business days only and do not include weekends and/or holidays. All packages require a signature for delivery.
To find the perfect capsize you'll need is a fabric measuring tape. You'll be measuring the perimeter of your head, following your hairline as a guide. Place one end of the tape at the nape of your head and go all the way around until the two pieces of the tape meet. The number that you get will coincide with one of the capsizes. If you are between capsizes, we recommend sizing up.
Small- 18"-20"
Medium- 20" to 22"
Large- 22" to 24"
Coloring*
Heat Free Hair extensions are offered in their natural unaltered color state with variations of dark brown and black hues. At this time, we do not offer additional color options or custom coloring services. To make Heat Free Hair extensions fit your desired look, our hair may be bleached or dyed to any color to blend with your natural hair. We recommend coloring extensions prior to installation. Just like natural hair, bleaching or using color with harsh chemicals may weaken the hair shaft and potentially alter the texture. Heat Free Hair extensions that have been colored require extra love and attention throughout the life of your look. Please be sure to deep condition extensions and use nourishing hair products whenever possible.
*We recommend that coloring be done by a professional, licensed colorist familiar with natural textures. Heat Free Hair curl patterns are steam processed to create each unique curl pattern. Lifting the hair with high volumes of developer to extremely light colors may alter the integrity of the texture and curl pattern. Heat Free Hair is not responsible for any damage of hair quality or texture as a result of color processing.
Heat Styling & Straightening
Just like natural hair, Heat Free Hair has beautiful styling versatility. You may wear our looks as they come, or use heat styling tools to achieve your desired look. Keep in mind that our virgin hair is just as susceptible to heat damage and loss of curl pattern as your own natural hair is. Use a heat protectant when necessary and avoid excessive exposure to straightening tools.
Our Headband wigs are great for a full protective style, with minimal leave-out required. Since the wigs provide close to full coverage with the exception of your hairline, you can choose the texture you most desire. You can also use True You, our product finder tool, to help you make the best product selection.
Love this ponytail! So effortlessly natural and easy to style.
Six weeks in and this ponytail is everything! So far, this has been one of those rare experiences where reality exceeds expectations. Beautiful packaging, excellent customer service, and an even better product. Kudos!
I'm very pleased I purchased this ponytail it's easy maintenance, and you can acquire quick hair styles,washed it once applied the necessary products and the curls reverted, with a hectic lifestyle this definitely helps. 18" Kurls ponytail abit lighter than my hair color but that's fine with me, chose not to dye.
This was a great investment! I received it super quickly. I would’ve liked more lux packaging, BUT the hair itself made up for it! It is a beautiful texture, soft and looks so incredibly natural. So natural my mom had no idea it wasn’t my real hair. I will be returning to purchase the For Kurls wig very soon!!