Shipping & Returns

Processing Time

All orders are running on a 1-2 business day processing time. Please note that weekends and holidays do not count as business days. Once your order is processed you will receive an email notification that it has been shipped.

Shipping Information

**SIGNATURE DELIVERY CONFIRMATION IS REQUIRED FOR ALL DOMESTIC USPS & FEDEX ORDERS**

DESTINATION	SHIPPING METHOD	SHIPPING TIME	RATE
United States	USPS Priority Mail	1-3 business days	Varies
United States	FedEx Standard Overnight	1* business day	Varies
United States	FedEx Express Saver	3* business days	Varies
Rest of the world (exclusions may apply)	FedEx International Economy	2-5+ business days	Varies
Canada, UK and U.S. Territories	USPS Priority Mail Express	3-5 business days	Varies
Rest of the world	USPS Priority Mail Express	6-10+ business days	Varies
APO/FPO/DPO	USPS Priority Mail Express	3-5 business days	Varies

If you need to schedule a redelivery after an attempt has been made, or to get additional status updates on your tracking, please contact your courier directly with questions.

COURIER	COURIER CONTACT
USPS	1-800-275-8777
FedEx	1-800-463-3339

USPS U.S. DOMESTIC ORDERS (1-3 BUSINESS DAYS AFTER PROCESSING TIME)

We primarily use USPS Priority Mail on orders placed within the United States and charge a varying rate based on the shipping destination on all orders. You have up to 24 hours after placing your order to cancel (this excludes sale periods). Cancellation requests submitted after 24 hours will not be granted. Orders shipping to PO Boxes and APO/FPO/DPO addresses must ship via USPS Priority Mail. Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery due to unplanned delays such as inclement weather, holidays, natural disasters, or courier delays. If your order has already shipped and you contact us with an address change, you are responsible for the additional shipping charges. Abandoned and refused packages will not be refunded. Please note, that packages returned to sender due to inability to sign or retrieve from post office will result in additional shipping charges. Also note, that it is the responsibility of the buyer to make sure that he or she enters the shipping address correctly.

FEDEX STANDARD OVERNIGHT

FedEx Standard Overnight offers next business day delivery by 3:00pm to most U.S. addresses, by 4:30pm to rural areas and by 8:00pm to residences. Please note that Saturday/Sunday delivery is not available with this shipping option. FedEx Standard Overnight will not deliver to PO Boxes, APO/FPO/DPO addresses, or international addresses.

*Orders placed before 12:00 pm EST will be processed and shipped out the same day when FedEx Overnight service is selected. If FedEx Standard Overnight is selected before 12:00pm PM EST on Friday, it will be delivered on Monday as Saturday/Sunday delivery is not available with this option. If you select FedEx overnight shipping on Friday after 12:00 PM EST or on Saturday/Sunday, it will be processed and shipped out on Monday for Tuesday.*

FEDEX EXPRESS SAVER

FedEx Express Saver offers 3 business day delivery by 4:30pm to businesses and by 8:00pm to residences. Please note that Saturday/Sunday delivery is not available with this shipping option. FedEx Express Saver will not deliver to PO Boxes, APO/FPO/DPO addresses, or international addresses.

*Orders placed before 12:00pm EST will be processed and shipped out the same day when FedEx Express Saver service is selected. If FedEx Express Saver is selected before 12:00pm PM EST on Friday, it will be delivered on Wednesday as Saturday/Sunday delivery is not available with this option. If you select FedEx Express Saver shipping on Friday after 12 PM or on Saturday/Sunday, it will be processed and shipped out on Monday for Thursday delivery.*

FEDEX INTERNATIONAL ECONOMY

FedEx International Economy offers an approximate 2-5 business day delivery to all international addresses where the service is available. Please note that Saturday/Sunday delivery is not available with this shipping option. FedEx International Economy will not deliver to PO Boxes or APO/FPO/DPO addresses.

*Orders placed before 12:00pm EST will be processed and shipped out the same day when FedEx International Economy service is selected. Please note that if you select FedEx International Economy after 12:00pm EST on Friday or on Saturday/Sunday, it will be processed and shipped out on Monday.*

USPS INTERNATIONAL ORDERS

CANADA, UK AND U.S. TERRITORIES (3-5 BUSINESS DAYS AFTER PROCESSING TIME)

REST OF THE WORLD (6-10+ BUSINESS DAYS AFTER PROCESSING TIME)

We use USPS Priority Mail Express on all international shipments and charge a varying rate based on the shipping destination on all orders. Orders shipped outside of the U.S. may be subject to customs fees or duties. These fees are not included in the price of goods you purchase from our website and are not included in the cost associated with shipping. Your package will be subject to holding and potentially being returned to sender if fees are not paid for its release. Please consult with your local customs agency for more information prior to ordering.

Please note that some shipments may experience delays due to the customs clearance process. We encourage our customers to allow ample time for delivery due to unplanned delays such as inclement weather, holidays, natural disasters, slow-to-ship country rates or courier delays. Also note, that it is the responsibility of the buyer to make sure that their shipping address is entered correctly.

USPS PRIORITY MAIL APO/FPO/DPO ORDERS (3-5 BUSINESS DAYS AFTER PROCESSING TIME)

We ship to our military service members and diplomatic personnel overseas at a varying rate based on the shipping destination, however there are very specific guidelines to follow when filling out the address field: Type out the service member’s full name in the address*

Include the unit and APO/FPO/DPO (Air/Army Post Office™, Fleet Post Office or Diplomatic Post Office) address with the 9-digit ZIP Code™ (if one is assigned).

Example:

CPT JANE DOE

UNIT 2044 BOX 4180

APO AP 93878-2061

Returns & Exchanges

Returns

Can I get a refund?

We do not offer refunds on our products, but would be glad to offer you store credit within the first 7 days of receipt, as long as your order is still in sale condition. Products that have been untied, washed, installed, chemically processed, dyed and/or tampered with are not eligible for an store credit, therefore please examine each product in its original sale condition to make sure you are completely satisfied. If your package is returned to sender, you will be responsible for all newly accrued shipping fees associated with the resending of your package. Returned packages must first be received prior to us resending your package. Packages that have been returned to sender and are no longer wanted, will not be refunded, but issued as store credit, excluding the initial shipping cost.

Exchanges

Can I exchange my order?

Yes. We are happy to accept your exchange request within 7 days of receipt, as long as your order is still in sale condition. Products that have been untied, washed, installed, chemically processed, dyed and/or tampered with are not eligible for an exchange, therefore please examine each product in its original sale condition to make sure you are completely satisfied. Please note that issues concerning color variation of the hair are not valid reasons for an exchange. We reserve all rights to decide whether the product(s) are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt.

Do I have to pay for the shipping of my exchange?

Yes, you are responsible for all shipping charges associated with an exchange if the correct item was received. Upon approval of your exchange request we will follow up with next steps regarding the process.

Can I exchange my Heat Free Hair Extensions without contacting you or getting my exchange approved?

No. You must contact us prior to sending your exchange. Products sent back without approval are not eligible for exchange and will be returned to sender.

My exchange has been approved and sent back, now what?

Exchanges currently run on a 1-2-week processing time. After your exchange request has been approved and sent back we will follow up with you via email, once your order has been retrieved from our returns facility. Please note that delivery of your return does not mean that your package has been picked up.

I want to exchange for a product of lesser value. Will I get refunded the difference?

If you are exchanging for a product of lesser value, the variance in price will be issued as store credit after subtracting the cost associated to shipping out your exchange.

What if I want to exchange for a product of greater value?

If you are exchanging for a product of greater value, the variance in price will be issued/emailed as an invoice including the cost associated to shipping out your exchange.