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Shipping & Returns

Processing Time

All orders are running on a 1-2 business day processing time. Please note that weekends and holidays do not count as business days. Once your order is processed you will receive an email notification that it has been shipped.

Shipping Information

**SIGNATURE DELIVERY CONFIRMATION IS REQUIRED FOR ALL DOMESTIC USPS & FEDEX ORDERS**

DESTINATION

SHIPPING METHOD

SHIPPING TIME

RATE

United States

USPS Priority Mail

1-3 business days

Varies

United States

FedEx Standard Overnight

1* business day

Varies

United States

FedEx Express Saver

3* business days

Varies

Canada, UK and U.S. Territories

USPS Priority Mail Express

3-5 business days

Varies

Rest of the world

USPS Priority Mail Express

6-10+ business days

Varies

APO/FPO/DPO

USPS Priority Mail Express

3-5 business days

Varies

USPS U.S. DOMESTIC ORDERS (1-3 BUSINESS DAYS AFTER PROCESSING TIME)

We primarily use USPS Priority Mail on orders placed within the United States and charge a varying rate based on the shipping destination on all orders. You have up to 24 hours after placing your order to cancel. Cancellation requests submitted after 24 hours will not be granted. Orders shipping to PO Boxes and APO/FPO/DPO addresses must ship via USPS Priority Mail. Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery due to unplanned delays such as inclement weather, holidays, natural disasters, or courier delays. If your order has already shipped and you contact us with an address change, you are responsible for the additional shipping charges. Abandoned and refused packages will not be refunded. Please note, that packages returned to sender due to inability to sign or retrieve from post office will result in additional shipping charges. Also note, that it is the responsibility of the buyer to make sure that he or she enters the shipping address correctly.

FEDEX STANDARD OVERNIGHT

FedEx Standard Overnight offers next business day delivery by 3:00pm to most U.S. addresses, by 4:30pm to rural areas and by 8:00pm to residences. Please note that Saturday delivery is not available with this shipping option. Orders shipped out on Friday, will be delivered on Monday. FedEx will not deliver to PO Boxes, APO/FPO/DPO addresses, or international addresses. 

**Orders placed before 12:00pm EST will be processed and shipped out the same day when selected with FedEx Overnight delivery. Please note that same-day processing is only available Monday-Friday with FedEx Standard Overnight delivery. If you select overnight shipping Saturday-Sunday, it will be processed and shipped out on Monday.

FEDEX EXPRESS SAVER

FedEx Express Saver offers 3 business day delivery by 4:30pm to businesses and by 8:00pm to residences. Please note that Saturday delivery is not available with this shipping option. Orders shipped out on Friday, will be delivered on Wednesday. FedEx will not deliver to PO Boxes, APO/FPO/DPO addresses, or international addresses.

**Orders placed before 12:00pm EST will be processed and shipped out the same day when selected with FedEx Standard Overnight or Express delivery. Please note that same-day processing is only available Monday-Friday with FedEx Standard Overnight and Express delivery. If you select overnight shipping Saturday-Sunday, it will be processed and shipped out on Monday.

USPS INTERNATIONAL ORDERS

CANADA, UK AND U.S. TERRITORIES (3-5 BUSINESS DAYS AFTER PROCESSING TIME) 

REST OF THE WORLD (6-10+ BUSINESS DAYS AFTER PROCESSING TIME)

We use USPS Priority Mail Express on all international shipments and charge a varying rate based on the shipping destination on all orders. Orders shipped outside of the U.S. may be subject to customs fees or duties. Please consult with your local customs agency for more information prior to ordering. If applicable, you will be required to pay such fees to receive your package. Please note that some shipments may experience delays due to the customs clearance process. We encourage our customers to allow ample time for delivery due to unplanned delays such as inclement weather, holidays, natural disasters, slow-to-ship country rates or courier delays. Also note, that it is the responsibility of the buyer to make sure that he or she enters the shipping address correctly.

USPS PRIORITY MAIL APO/FPO/DPO ORDERS (3-5 BUSINESS DAYS AFTER PROCESSING TIME)

We ship to our military service members and diplomatic personnel overseas at a varying rate based on the shipping destination, however there are very specific guidelines to follow when filling out the address field: Type out the service member’s full name in the address*

Include the unit and APO/FPO/DPO (Air/Army Post Office™, Fleet Post Office or Diplomatic Post Office) address with the 9-digit ZIP Code™ (if one is assigned).

Example:

CPT JANE DOE 

UNIT 2044 BOX 4180

APO AP 93878-2061

Returns

Our team is fully committed to ensuring customer satisfaction, and keeps your happiness our top priority. Each bundle has been cared for by one of our natural hair specialists to ensure its quality before being sent to you. However, if for any reason you are not satisfied with our product(s) please contact our customer care team immediately at customercare@heatfreehair.com.

RETURNS

We do not offer refunds on our products, but would be glad to offer you an exchange or store credit within the first seven (7) days of receipt of your order if you receive a product that you believe is defective. Within the first 7 days of receipt, please email customercare@heatfreehair.com and one of our customer service representatives will assist with the issue. Please note that before any exchange, store credit or replacement hair is honored, we must receive the hair back in our possession to inspect and determine its quality. We reserve all rights to decide whether the product(s) are in fact defective. We do not offer refunds, replacements or exchanges if you process the hair in any manner (coloring, lifting, etc).

EXCHANGES

Exchanges currently run on a 1-2 week processing time. You are responsible for all shipping charges associated with an exchange if the correct item was received. Please note that issues concerning length and color variation of the hair are not valid reasons for an exchange. Please visit our length chart in the product shopping section to ensure that you are ordering the correct length of hair to achieve your style. We suggest that you take full advantage of all available resources i.e. photos, how-to-videos, FAQs and customer service team prior to placing your order. Products that have been untied, washed, installed, and/or tampered with are not eligible for an exchange, therefore please examine each product in its original sale condition to make sure you are completely satisfied. We reserve all rights to decide whether the product(s) are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt. Products sent back without approval are not eligible for exchange. If you are exchanging for a product of lesser value, the variance in price will be issued as store credit. To inquire about an exchange, thoroughly fill out a contact form and a customer care representative will get back to you shortly!