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We’re Here To Serve You.

We’re here to support you, both before and after purchase. Before submitting your question, comment or suggestion, read our FAQ’s page to see what other members of the Heat Free Hair beauty community want to know!

Frequently asked questions

Headband Wigs FAQs

  • Our Headband Wigs are full coverage, machine-made wigs. This wig collection is made in 12”, 16”, 20”, and 24” single lengths with a natural everyday density. Each wig is constructed with 4 combs around the perimeter for added security and adjustable straps to achieve the most comfortable fit.

    The U-Part wig collection is machine-made with a left side “U” shaped part and requires you to leave out a portion of your hair for a natural blend. Our HD Lace wigs are hand-made with high-quality lace, but they do not require you to leave out any of your hair. The HD Lace wigs will allow for a variety of parting options. Both of these styles are made with layered lengths and higher densities to provide maximum fullness and volume.

    Each Heat Free Hair wig will provide versatility and a new way to transform your look. For assistance with choosing the perfect option tailored to your needs, please reach out to us at customercare@heatfreehair.com!
  • All Headband Wigs will ship in 2-3 weeks from the date that your order has shipped. Once your order ships, you will receive an email with your tracking information. Your delivery estimate will be calculated from the date your order is shipped, not the date it is placed. Don’t worry, it will be worth the wait!
  • All wigs, including Headband Wigs, are final sale, so we are unable to accept any order changes, cancellations, exchange, or returns once the order has been placed. However, our Customer Care Team is available via live chat, email, and phone to assist you with all your questions prior to placing an order to ensure to select the correct product!
  • To find the perfect capsize you'll need is a fabric measuring tape. You'll be measuring the perimeter of your head, following your hairline as a guide. Place one end of the tape at the nape of your head and go all the way around until the two pieces of the tape meet. The number that you get will coincide with one of the capsizes. If you are between capsizes, we recommend sizing up.
    • Small- 18"-20"
    • Medium- 20" to 22"
    • Large- 22" to 24"

Finding the Perfect Hair

  • Heat Free Hair offers 100% virgin hair extensions exclusively for natural textures. More than that, we offer a community of a women, who, like us, want to look beautiful wherever they are in their hair journey. The team behind Heat Free Hair is just like you - passionate about looking good and still feeling like themselves while wearing hair extensions. We’re committed to uncompromised quality in our products and promise to never sacrifice the integrity of our manufacturing for any kind of gain. Our hair has never been chemically altered to create the natural textures that suit you. We believe in both authenticity and innovation, and are constantly striving to meet you where you are along your journey to “beautiful.”
  • Curl typing is a system designed to help you understand the unique look and needs of various hair textures. The chart below outlines the differences in pattern, density and luster for natural textures ranging from 3B to 4C.
  • We recommend two bundles for lengths under 18″ and three bundles for lengths 18” and above to achieve desired fullness. Heat Free Hair bundles are manufactured full, weighing a total of four ounces (113.4 grams). Bundles that are longer in length tend to have a shorter weft thus requiring more for a full weave installation.

Installation & Maintenance

  • Installation varies by product type. Our wefted hair does not come in bulk, and requires that each track be sewn in. Heat Free Hair wigs offer Full Cap , U-Part and Lace options with adjustable straps, combs and elastic straps for extra security. Clip-in extensions are made with silicone tipped metal clips and offer an elastic protection band on each piece for the most secure placement.
  • Heat Free Hair extensions are offered in their unaltered color state with variations of dark brown and black hues. At this time, we do not offer additional color options or custom coloring services. To make Heat Free Hair extensions fit your desired look, our hair may be bleached or dyed in order to blend with your natural hair. We recommend coloring extensions prior to installation and doing strand tests per bundle/set to. Just like natural hair, bleaching or using color with harsh chemicals may weaken the hair shaft and potentially alter the texture. Heat Free Hair extensions that have been colored require extra love and attention throughout the life of your look. Please be sure to deep condition extensions and use nourishing hair products whenever possible. *We recommend that coloring be done by a professional/licensed colorist familiar with natural textures. Heat Free Hair curl patterns are steam processed to create each unique curl pattern. Lifting the hair with high volumes of developer to extremely light colors may alter the integrity of the texture and curl pattern. Heat Free Hair is not responsible for any damage of hair quality or texture as a result of color processing.
  • Just like natural hair, Heat Free Hair has beautiful styling versatility. You may wear our looks as they come, or use heat styling tools to achieve your desired look. Keep in mind that our virgin hair is just as susceptible to heat damage and loss of curl pattern as your own natural hair is. Use a heat protectant when necessary and avoid excessive exposure to straightening tools.
  • Our extensions are manufactured with the utmost level of quality and design. The expectant life of your particular hair extension product depends solely on the care you provide your clip-in’s or wig, or the daily maintenance routine of your wefted hair installation. A customized “Care Card” is included with every Heat Free Hair purchase with instructions to help you maintain your look for as long as possible.

Purchasing, Shipping & Returns

  • All orders are final sale. Once the order is placed, we are unable to cancel your order. However, we do offer exchanges and returns for store credit within 7 days of your delivery date. Please send us a message, email, or give us a call if you need assistance placing your order, we will be happy to assist you!
  • All orders placed before 11 AM EST, Monday- Friday, will ship the same business day. This does not apply to made-to-order items, like Headband Wigs. When your order ships, you will receive a tracking number to track your package. USPS delivery times are estimates and we can not guarantee your delivery date. It is recommended to allow ample time or delivery before special occasions, travel plans, and hair appointments.

    *If additional billing/shipping verification is needed, this may delay your shipping time even if the order was placed before 11 AM EST.*
  • Because of the nature of our business and the desire to maintain control of the quality and integrity of our hair, we do not authorize the resale of our hair extensions.
  • Route Package Protection is a service offered at checkout to protect your package if it is lost, stolen, or damaged in transit. If Route is selected, and an issue occurs, Route will either replace the package or issue you a refund minus the cost of shipping.

    For more information about Route Package Protection and claim limits, please visit their website here.

    Route is not mandatory and can be removed at checkout before submitting your payment. Route does not cover refused packages, product issues, or packages returned to the sender.

    *Heat Free Hair is not responsible for any shipping delays or issues. If Route is not selected and an issue occurs, please contact the shipping provider directly*
  • We do not offer cash refunds, but we will be more than happy to issue you a store credit for unused items kept in their original sale condition! Please visit the website, here to submit a request within 7 days of your delivery date. The store credit will be issued once the product is received back to our fulfillment center and inspected. Your store credit will be for the amount paid minus discounts and shipping. Discount codes are for one-time use only. The customer is responsible for all shipping costs associated with the return if the correct items were received.

Get In Touch With The Heat Free Hair Team

Our customer service team is available Monday through Friday from 10am to 6pm EST to assist you with any questions or issues you might have. You can get in touch with us directly by emailing customercare@heatfreehair.com, or call us at 1-877-686-9044. You may also submit your information through the contact form below and a member of our service team will get back to you.

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