We’re Here To Serve You.

We’re here to support you, both before and after purchase. Before submitting your question, comment or suggestion, read our FAQ’s page to see what other members of the Heat Free Hair beauty community want to know!

Frequently asked questions

Spring Sale FAQs

HD Swiss Lace Closures FAQs

  • The wait is finally over and we have revamped our lace closures and now offer High Definition Swiss Lace Closures! Made to provide the appearance of a scalp, you will feel more confident and beautiful knowing you are fully protecting every strand of your natural hair. Our new and improved closures are hand made with the same great integrity, less detectable, and more comfortable. Heat Free Hair’s HD Swiss Lace Closures can be paired with our wefted hair products for a new flawless look!
  • HD Swiss Lace Closures are the perfect option for completing your look, maximizing your styling options, and protecting your natural hair. We have upgraded our previous lace closure offering, so you can still achieve a flawless look, but with even more benefits:
    • Two sizes, 4x4 and 5x5 for more versatility with parting and styling
    • Swiss Lace is softer and flexible to provide more comfortable and breathable fit
    • Swiss Lace has a more natural, neutral tone that blends seamlessly with any skin tone
    • Double-knotted for security and longevity
    • Our High-Definition Lace is slightly thinner than French Lace for a undetectable and sleek finish
  • Our HD Swiss Lace Closures are constructed with a slightly lighter, more transparent lace material that allows for the most natural look. However, each closure will need personal customizations such as bleaching the knots and tinting the base to get the perfect match to your skin tone. We recommend using a professional/licensed stylist to customize and install your closure.
  • Our Signature HD Swiss Lace Closures are offered in two sizes, 4x4 and 5x5. Each closure is measured in inches and refers to the number of inches horizontally and vertically to your forehead. Both options will provide a full protective style, but the 5x5 closure offers an additional inch in each direction, so there is more flexibility with styling. You can achieve even deeper side parts, off-center middle parts, U-shaped parts and more. The choice is yours!
  • Our Signature HD Swiss Lace Closures will complete your protective style without the need to leave-out any of your natural hair. Since your natural hair will not be exposed, it is recommended that you choose the same texture as your wefted hair for a flawless and seamless blend.
    • Just like natural hair, Heat Free Hair has beautiful styling versatility. You may use heat styling tools and dye to achieve your desired look. However, keep in mind that while Swiss Lace is durable, it is also delicate. We highly recommend using a professional, licensed stylist to keep the integrity of the hair and the closure base.
    • Using excessive heat or lifting the hair with high volumes of developer to extremely light colors may alter the integrity of the texture and curl pattern. Please be sure to use a heat protectant and deep condition whenever possible to help keep the hair nourished and moisturized.
    • Heat Free Hair is not responsible for any damage of hair quality or texture as a result of color processing and/or heat styling.
    • Our closures are made to mimic the appearance of a scalp. While hand-tied and double-knotted, additional care should be taken to extend the longevity. It is recommended to always gently brush your closure in sections, from tip to root. While brushing, always hold the shaft of the hair as you work your way toward the roots. When possible reserve detangling for wash days and avoid exposing the lace to high levels of heat.
    • HD Swiss Lace is durable, yet delicate. Please use a professional/licensed stylist with assistance to bleach the knots, customize the color, or dye the hair.
    • Heat Free Hair is not responsible for any damage of hair quality or texture as a result of color processing and/or heat styling.

Finding the Perfect Hair

  • Heat Free Hair offers 100% virgin hair extensions exclusively for natural textures. More than that, we offer a community of a women, who, like us, want to look beautiful wherever they are in their hair journey. The team behind Heat Free Hair is just like you - passionate about looking good and still feeling like themselves while wearing hair extensions. We’re committed to uncompromised quality in our products and promise to never sacrifice the integrity of our manufacturing for any kind of gain. Our hair has never been chemically altered to create the natural textures that suit you. We believe in both authenticity and innovation, and are constantly striving to meet you where you are along your journey to “beautiful.”
  • Curl typing is a system designed to help you understand the unique look and needs of various hair textures. The chart below outlines the differences in pattern, density and luster for natural textures ranging from 3B to 4C.
  • We recommend two bundles for lengths under 18″ and three bundles for lengths 18” and above to achieve desired fullness. Heat Free Hair bundles are manufactured full, weighing a total of four ounces (113.4 grams). Bundles that are longer in length tend to have a shorter weft thus requiring more for a full weave installation.

Installation & Maintenance

  • Installation varies by product type. Our wefted hair does not come in bulk, and requires that each track be sewn in. Heat Free Hair wigs offer Full Cap , U-Part and Lace options with adjustable straps, combs and elastic straps for extra security. Clip-in extensions are made with silicone tipped metal clips and offer an elastic protection band on each piece for the most secure placement.
  • Heat Free Hair extensions are offered in their unaltered color state with variations of dark brown and black hues. At this time, we do not offer additional color options or custom coloring services. To make Heat Free Hair extensions fit your desired look, our hair may be bleached or dyed in order to blend with your natural hair. We recommend coloring extensions prior to installation and doing strand tests per bundle/set to. Just like natural hair, bleaching or using color with harsh chemicals may weaken the hair shaft and potentially alter the texture. Heat Free Hair extensions that have been colored require extra love and attention throughout the life of your look. Please be sure to deep condition extensions and use nourishing hair products whenever possible. *We recommend that coloring be done by a professional/licensed colorist familiar with natural textures. Heat Free Hair curl patterns are steam processed to create each unique curl pattern. Lifting the hair with high volumes of developer to extremely light colors may alter the integrity of the texture and curl pattern. Heat Free Hair is not responsible for any damage of hair quality or texture as a result of color processing.
  • Just like natural hair, Heat Free Hair has beautiful styling versatility. You may wear our looks as they come, or use heat styling tools to achieve your desired look. Keep in mind that our virgin hair is just as susceptible to heat damage and loss of curl pattern as your own natural hair is. Use a heat protectant when necessary and avoid excessive exposure to straightening tools.
  • Our extensions are manufactured with the utmost level of quality and design. The expectant life of your particular hair extension product depends solely on the care you provide your clip-in’s or wig, or the daily maintenance routine of your wefted hair installation. A customized “Care Card” is included with every Heat Free Hair purchase with instructions to help you maintain your look for as long as possible.

Purchasing, Shipping & Returns

  • All orders are final sale. Once the order is placed, we are unable to cancel your order. However, we do offer exchanges and returns for store credit within 7 days of your delivery date. Please send us a message, email, or give us a call if you need assistance placing your order, we will be happy to assist you!
  • All orders placed before 11 AM EST, Monday- Friday, will ship the same business day. This does not apply to made-to-order items, like Headband Wigs. When your order ships, you will receive a tracking number to track your package. USPS delivery times are estimates and we can not guarantee your delivery date. It is recommended to allow ample time or delivery before special occasions, travel plans, and hair appointments.

    *If additional billing/shipping verification is needed, this may delay your shipping time even if the order was placed before 11 AM EST.*
  • Because of the nature of our business and the desire to maintain control of the quality and integrity of our hair, we do not authorize the resale of our hair extensions.
  • Route Package Protection is a service offered at checkout to protect your package if it is lost, stolen, or damaged in transit. If Route is selected, and an issue occurs, Route will either replace the package or issue you a refund minus the cost of shipping.

    For more information about Route Package Protection and claim limits, please visit their website here.

    Route is not mandatory and can be removed at checkout before submitting your payment. Route does not cover refused packages, product issues, or packages returned to the sender.

    *Heat Free Hair is not responsible for any shipping delays or issues. If Route is not selected and an issue occurs, please contact the shipping provider directly*
  • We do not offer cash refunds, but we will be more than happy to issue you a store credit for unused items kept in their original sale condition! Please visit the website, here to submit a request within 7 days of your delivery date. The store credit will be issued once the product is received back to our fulfillment center and inspected. Your store credit will be for the amount paid minus discounts and shipping. Discount codes are for one-time use only. The customer is responsible for all shipping costs associated with the return if the correct items were received.

Get In Touch With The Heat Free Hair Team

Our customer service team is available Monday through Friday from 10am to 6pm EST to assist you with any questions or issues you might have. You can get in touch with us directly by emailing, or call us at 1-877-686-9044. You may also submit your information through the contact form below and a member of our service team will get back to you.