Terms & Conditions

Our team is fully committed to ensuring customer satisfaction and keeping your happiness as our top priority. Each order is carefully assembled by one of our natural hair specialists to ensure its quality before being sent to you. However, if there is a concern with your unused products, please contact our customer care team immediately, within 7 days of delivery at customercare@heatfreehair.com

Received your order but need a different length or texture? We are happy to help you, click here to submit a return for store credit! 

Return Policy: 

We are happy to offer returns for store credit within 14 days of your delivery date! Returns for store credit are only applicable to wefted hair, clip-ins, tape-ins, ponytails, and closures kept in their original condition. All wigs are final sale. We do not offer cash refunds. You can submit a request for a store credit here.

To be eligible for a store credit, the order must remain in its original condition; the extensions may not be untied, washed, installed, chemically processed, excessively brushed/finger-combed, or tampered with in any way. We kindly ask that you delicately inspect the hair extensions upon receipt. 

Orders placed during a sale period with a promo code are final sale. Exchanges, returns, cancellations, and/or order edits can not be accommodated. 

Return Process: 

  • Once you submit your request, you will receive an email with the mailing instructions within 1-2 business days. 
  • Photos must be submitted before your return request can be approved.  
  • Store credit will be issued in the amount paid, minus discounts, promotions, and shipping costs once the package is returned to our return address. 
  • Store credit expires after 5 years and can be combined with other discounts and promotions. 

We highly recommend that you allow 2-3 weeks before travel plans, hair appointments and special occasions in the event you have to complete a return. 

Please visit our length chart in the product shopping section to ensure that you are ordering the correct length of hair to achieve your style. We suggest that you take full advantage of all available resources i.e. photos, how-to-videos, FAQs, and customer service team prior to placing your order.

We reserve all rights to decide whether the product(s) are eligible for store credit. We also reserve the right to reject a request previously approved upon receipt. Products sent back without approval are not eligible for return. All products approved for a return must be shipped within 15 days of the approval date. After that window, the return/exchange will be denied. 

Orders that are returned to sender or refused upon delivery will not be refunded or reshipped. A store credit will be issued for the amount paid minus the cost of shipping. 

Domestic Shipping


Heat Free Hair is not responsible for shipping delays or errors caused by inclement weather, holidays, natural disasters, or courier delays, or if your package is lost, stolen, or damaged. We highly recommend customers allow ample time before hair appointments, travel plans, and special occasions for unplanned delays. 

To protect your order from shipping errors, we recommend purchasing Route Package Protection at checkout. 

While we are not responsible for courier delays we will assist each customer within reason. If there are any delays with your USPS package, we are unable to file any claims until the package has been in transit for at least 15 business days or in transit with FedEx for at least 5 business days. For assistance with a delayed package, please contact us at customercare@heatfreehair.com.

International Shipping


At this time, our Perfect Extensions Kits are not available for international shipping. 

Heat Free Hair is not responsible for shipping delays or errors caused by inclement weather, holidays, natural disasters, or courier delays, or if your package is lost, stolen, or damaged. We highly recommend customers allow ample time before hair appointments, travel plans, and special occasions for unplanned delays. 

All international orders must go through customs. Customs policies and procedures vary per country. We will not mark packages as ‘gifts’ on customs forms.

It is the responsibility of the customer to pay any customs fees or duties required to receive your package.

Please check with your country’s trade regulations before placing your order. Refused packages will not be refunded. 


We accept all major credit cards as well as PayPal. As soon as you place an order online your credit card will be charged. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different from your shipping address or if your order is flagged by our payment processor for any reason, you may be required to further verify your identity in order for us to authorize payment and approve your transaction. Chargebacks filed in an attempt to receive a refund or due to fraud allegations may prohibit your ability to shop with us in the future. Chargebacks will not be used as a form of resolution. 


Klarna is a payment solution that empowers you to “Buy Now and Pay Later” with simple installment plans. Klarna is offered on all Heat Free Hair purchases over $250. 

The total cost of your purchase is broken down into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments, each two weeks apart.

*Monthly financing through Klarna issued by WebBank, member FDIC. Other CA resident loans made or arranged pursuant to a California Financing Law license.

Once you’re ready to check out, select Klarna as a payment method. If your order is approved, you will you will see your repayment details on the Heat Free Hair checkout page and you will receive an order confirmation email. 

Heat Free Hair offers Klarna as an alternative payment option, but is not responsible or involved with the Klarna approval process. If you are having trouble using Klarna as a payment option, have questions about your payment due date, or any other technical issues, please contact Klarna directly at 1 (844) 552-7621 or by visiting https://www.klarna.com/us/customer-service/. 

All Klarna orders are held to all Heat Free Hair terms and conditions, including standard shipping and return policies. For more information, please click here 

Route Package Protection

Route Package Protection is a third-party application that ensures the protection of your package in case it is lost, stolen, or damaged in transit. Your package is protected for up to 30 days (conditions apply) from the ship date. 

This service is not mandatory and you can opt-out of the coverage at checkout before submitting payment. If you choose to opt-out of coverage, Heat Free Hair is not responsible for your package. If an error occurs with your package and Route was not chosen, please contact the shipping carrier directly for assistance.  

Route Package Protection does not cover exchange or return packages being shipped back to us. Route only insures your package while in transit and does not cover product-related issues. For product-related concerns, please contact us directly at, customercare@heatfreehair.com.

If you purchased Route at checkout and need to file a claim, please visit, https://claims.route.com/ and enter your order number and the email address used at checkout. Claims can not be filed before 7 days, but no later than 30 days from the date the package was shipped if the package is lost in transit. If your package is stolen or damaged, you must file a claim no later than 15 days after your package was shipped. Route may require additional verification to approve your claim. To learn more about Route policies and terms, please visit the Help section at help.route.com.


Policy Changes

NZO Beauty LLC, reserves the right at our discretion to make modifications to products, prices, policies and procedures. Please check this page regularly for changes.

Privacy Policy

We at NZO Beauty LLC, value our customers and their privacy. Our privacy policy is to respect and protect the privacy of all our customers. All personal information collected on and off this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used solely for the purpose of fulfilling your order and making improvements to the customer shopping experience. If deemed necessary, supporting documentation may be required post-purchase to complete order fulfillment. This includes, but is not limited to PII (Personal Identifying Information.)

Limitation of Liability

NZO Beauty LLC, does not accept liability beyond the solutions set forth herein, including any liability for products not being in-stock for, or the provision of services and support. NZO Beauty LLC will not be accountable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, NZO Beauty LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, NZO Beauty LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement.

Copyrights, Trademarks and Content

The entire content published on this site, including but not limited to overall aesthetic, text, graphics, logos, images, video or code is copyrighted under copyright laws, and is the sole property of www.heatfreehair.com. Without obtaining our prior written consent, any use by you or other third parties, including but not limited to the reproduction, modification, redistribution, display or transmission of the content of this site is strictly prohibited/unauthorized and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law.

All trademarks, service marks and trade names of www.heatfreehair.com used on the site are trademarks or registered trademarks of NZO Beauty LLC. ALL RIGHTS RESERVED.