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Terms & Conditions

Our team is fully committed to ensuring customer satisfaction, and keeps your happiness our top priority. Each bundle has been cared for by one of our natural hair specialists to ensure its quality before being sent to you. However, if for any reason you are not satisfied with our product(s) please contact our customer care team immediately at customercare@heatfreehair.com.

Payment

We accept all major credit cards as well as PayPal. As soon as you place an order online your credit card will be charged. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address or if your order is flagged by our payment processor for any reason, you may be required to further verify your identity in order for us to authorize payment and approve your transaction. If this is required, a customer care team member will contact you after your order has been placed.

Returns

Returns are only applicable to wefts, clip-ins, and closures. Royalty Collection Wigs and HD Lace Wigs are FINAL SALE. We do not offer refunds on our products but would be glad to offer you store credit within the first 7 days of receipt, as long as your order is still in its original sale condition. Within the first 7 days of receipt, please email customercare@heatfreehair.com and one of our customer service representatives will assist you.

Products that have been untied, washed, installed, chemically processed, dyed, excessively brushed/finger combed, and/or tampered with are not eligible for an store credit, therefore please examine each product in its original sale condition to make sure you are completely satisfied.

If your package is returned to sender, you will be responsible for all newly accrued shipping fees associated with the resending of your package. Returned packages must first be received prior to us resending your package. Packages that have been returned to sender and are no longer wanted, will not be refunded but issued as store credit, excluding the initial shipping cost.

Exchanges

Exchanges are only applicable to wefts, clip-ins, and closures. Royalty Collection Wigs and HD Lace Wigs are FINAL SALE. Exchanges currently run on a 1-2 week processing time. You are responsible for all shipping charges associated with an exchange if the correct item was received. Please note that issues concerning length and color variation of the hair are not valid reasons for an exchange. Please visit our length chart in the product shopping section to ensure that you are ordering the correct length of hair to achieve your style. We suggest that you take full advantage of all available resources i.e. photos, how-to-videos, FAQs and customer service team prior to placing your order. 

Products that have been untied, washed, installed, chemically processed, dyed, excessively brushed/finger combed and/or tampered with are not eligible for an exchange, therefore please examine each product in its original sale condition to make sure you are completely satisfied. 

We reserve all rights to decide whether the product(s) are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt. Products sent back without approval are not eligible for exchange. If you are exchanging for a product of lesser value, the variance in price will be issued as store credit.

 

Processing Time

All orders are running on a 1-2 business day processing time and a 2-4 business day processing time during sale periods. Please note that weekends and holidays do not count as business days. Once your order is processed you will receive an email notification that it has been shipped. Once shipped, please allow 1-3 business days to receive your order (U.S. orders), or 3-10 days (international orders) without courier delays. You have up to 24 hours after placing your order to cancel your order. Cancellation requests submitted after 24 hours will not be granted. The 24-hour cancellation courtesy is not applicable during sale and promotion periods.

Shipping

ALL PACKAGES REQUIRE SIGNATURE CONFIRMATION

Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery as well as unplanned delays. We are unable to make any address updates once your order has begun processing or has already been shipped. Abandoned and refused packages will not be refunded.

All international orders must go through customs. Customs policies and procedures vary per country. It is the responsibility of the customer to pay any customs fees or duties required to receive your package. We will not mark packages as ‘gifts’ on customs forms.

 

Policy Changes

NZO Beauty LLC, reserves the right at our discretion to make modifications to products, prices, policies and procedures. Please check this page regularly for changes.

Privacy Policy

We at NZO Beauty LLC, value our customers and their privacy. Our privacy policy is to respect and protect the privacy of all our customers. All personal information collected on and off this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used solely for the purpose of fulfilling your order and making improvements to the customer shopping experience. If deemed necessary, supporting documentation may be required post-purchase to complete order fulfillment. This includes, but is not limited to PII (Personal Identifying Information.)

Limitation of Liability

NZO Beauty LLC, does not accept liability beyond the solutions set forth herein, including any liability for products not being in-stock for, or the provision of services and support. NZO Beauty LLC will not be accountable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, NZO Beauty LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, NZO Beauty LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement.

Copyrights, Trademarks and Content

The entire content published on this site, including but not limited to overall aesthetic, text, graphics, logos, images, video or code is copyrighted under copyright laws, and is the sole property of www.heatfreehair.com. Without obtaining our prior written consent, any use by you or other third parties, including but not limited to the reproduction, modification, redistribution, display or transmission of the content of this site is strictly prohibited/unauthorized and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law.

All trademarks, service marks and trade names of www.heatfreehair.com used on the site are trademarks or registered trademarks of NZO Beauty LLC. ALL RIGHTS RESERVED.