At the moment all orders are running on a 1-2 business day processing/production time (3-5 business days during sale/holiday time frames). Please note that weekends and holidays do not count as business days. Once your order is processed you will receive an email notification that it has been shipped. You have up to 24 hours after placing your order to cancel. Cancellation requests submitted after 24 hours will not be granted.
Elevate your look with our *new* 100% virgin ponytail extensions for blown-out natural hair.
Our easy-to-attach drawstring ponytail gives you more versatility and styling options for your everyday natural look or your “nights and weekends” textured style.
Heat Free Hair’s innovative “Blow Out” texture offers the body and softness of a natural “blow out”, beautifully crafted into a humidity-resistant straight look that guarantees durable versatility. Customize your drawstring ponytail to suit you by choosing your desired length and fullness level.
Level 1: 12” “Puff” Length Ponytail
Level 2: 18” “Shoulder-Length” Ponytail
Level 3: 24” Long “Goddess Length” Ponytail
All length levels come in “Everyday Full,” the fullness of all signature Heat Free Hair textures pulled together into a chic ponytail, and “Ultra Full,” the fullness taken up a notch with added drama, volume and body.
Our easy-to-attach drawstring ponytail gives you more versatility and styling options for your everyday natural look or your “nights and weekends” textured style.
Heat Free Hair’s innovative “Blow Out” texture offers the body and softness of a natural “blow out”, beautifully crafted into a humidity-resistant straight look that guarantees durable versatility. Customize your drawstring ponytail to suit you by choosing your desired length and fullness level.
Level 1: 12” “Puff” Length Ponytail
Level 2: 18” “Shoulder-Length” Ponytail
Level 3: 24” Long “Goddess Length” Ponytail
All length levels come in “Everyday Full,” the fullness of all signature Heat Free Hair textures pulled together into a chic ponytail, and “Ultra Full,” the fullness taken up a notch with added drama, volume and body.
Ethically Sourced
Please note that each of our bundles are measured by their length when straight. Due to the kinky and curly nature of our collection you will experience shrinkage, so please reference our length chart below to accurately decide what length is best for you.
Listed Length
| 12in | 14in | 16in | 18in | 20in | 22in | 24in |
| 6in | 8in | 10in | 12in | 14in | 16in | 18in |
Length in Kinky State
We do not offer refunds on our products, but would be glad to offer you an exchange or store credit within the first seven (7) days of receipt of your order if you receive a product that you believe is defective. Within the first 7 days of receipt, please email customercare@heatfreehair.com and one of our customer service representatives will assist with the issue. Please note that before any exchange, store credit or replacement hair is honored, we must receive the hair back in our possession to inspect and determine its quality. We reserve all rights to decide whether the product(s) are in fact defective. We do not offer refunds, replacements or exchanges if you process the hair in any manner (coloring, lifting, etc).
Customer Covenant
With every purchase, we enter into a covenant with our customers, promising to honor you and your beautiful through superior quality, service, authenticity and innovation.
This is what we guarantee when you become part of the Heat Free Hair community:
1
To never compromise the quality of our hair extensions for anything, anyone or any gain.
2
To always treat your questions, requests, concerns and suggestions as first class.
3
To stay true to the textures and versatility that make “natural” so beautiful.
4
To consistently innovate new looks that meet you not just where you are in your hair journey today, but also where you want to be and how you want to look tomorrow.
Frequently asked questions
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How long after ordering will it take my package to arrive?
All orders are running on a 1-2 business day processing time (3-5 business days during sale/holiday time frames) followed by a 1-3 day delivery time frame for all domestic orders. Please note that weekends and holidays do not count as business days. Once your order is processed you will receive an email notification that it has been shipped. For more information regarding shipping and international delivery status please visit our Shipping and Returns page.
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How many bundles will I need to get the look I want?
We recommend two bundles for lengths under 18′′ and three bundles for lengths above 18′′ to achieve desired fullness. Heat Free Hair bundles are manufactured full, weighing a total of four ounces (113.4 grams). Bundles that are longer in length tend to have a shorter weft. For hair that is 18” or over, we recommend buying three bundles for a full weave installation.
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Can I color, straighten and/or heat style Heat Free Hair extensions?
Coloring*
Heat Free Hair extensions are offered in their natural unaltered color state with variations of dark brown and black hues. At this time, we do not offer additional color options or custom coloring services. To make Heat Free Hair extensions fit your desired look, our hair may be bleached or dyed to any color to blend with your natural hair. We recommend coloring extensions prior to installation. Just like natural hair, bleaching or using color with harsh chemicals may weaken the hair shaft and potentially alter the texture. Heat Free Hair extensions that have been colored require extra love and attention throughout the life of your look. Please be sure to deep condition extensions and use nourishing hair products whenever possible.
*We recommend that coloring be done by a professional, licensed colorist familiar with natural textures. Heat Free Hair curl patterns are steam processed to create each unique curl pattern. Lifting the hair with high volumes of developer to extremely light colors may alter the integrity of the texture and curl pattern. Heat Free Hair is not responsible for any damage of hair quality or texture as a result of color processing.
Heat Styling & Straightening
Just like natural hair, Heat Free Hair has beautiful styling versatility. You may wear our looks as they come, or use heat styling tools to achieve your desired look. Keep in mind that our virgin hair is just as susceptible to heat damage and loss of curl pattern as your own natural hair is. Use a heat protectant when necessary and avoid excessive exposure to straightening tools.
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Which collection do you recommend if I have more than one curl pattern?
Heat Styling & Straightening
Just like natural hair, Heat Free Hair has beautiful styling versatility. You may wear our looks as they come, or use heat styling tools to achieve your desired look. Keep in mind that our virgin hair is just as susceptible to heat damage and loss of curl pattern as your own natural hair is. Use a heat protectant when necessary and avoid excessive exposure to straightening tools.
We recommend using the texture of the hair you plan to leave out as a marker for which Heat Free Hair collection to purchase. You can also use True You, our product finder tool, to help you make the best product selection.
