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Customer Covenant

With every purchase, we enter into a covenant with our customers, promising to honor you and your beautiful through superior quality, service, authenticity and innovation.

This is what we guarantee when you become part of the Heat Free Hair community:

To never compromise the quality of our hair extensions for anything, anyone or any gain.
To always treat your questions, requests, concerns and suggestions as first class.
To stay true to the textures and versatility that make “natural” so beautiful.
To consistently innovate new looks that meet you not just where you are in your hair journey today, but also where you want to be and how you want to look tomorrow.

Frequently asked questions

  • Quarterly Collections are hand-made just for you to ensure only the best quality! All Quarterly purchases will ship between 01/4/2021 and 01/8/2021.

    Once your order ships, you will receive an email with your tracking information. Your delivery estimate will be calculated from the date your order is shipped, not the date it is placed. Shipping estimates are applicable to business days only and do not include weekends and/or holidays. All packages require a signature for delivery. 

  • To find the perfect capsize you'll need is a fabric measuring tape. You'll be measuring the perimeter of your head, following your hairline as a guide. Place one end of the tape at the nape of your head and go all the way around until the two pieces of the tape meet. The number that you get will coincide with one of the capsizes. If you are between capsizes, we recommend sizing up. 

    Small- 18"-20" 

    Medium- 20" to 22" 

    Large- 22" to 24"

  • Coloring*

    Heat Free Hair extensions are offered in their natural unaltered color state with variations of dark brown and black hues. At this time, we do not offer additional color options or custom coloring services. To make Heat Free Hair extensions fit your desired look, our hair may be bleached or dyed to any color to blend with your natural hair. We recommend coloring extensions prior to installation. Just like natural hair, bleaching or using color with harsh chemicals may weaken the hair shaft and potentially alter the texture. Heat Free Hair extensions that have been colored require extra love and attention throughout the life of your look. Please be sure to deep condition extensions and use nourishing hair products whenever possible.

    *We recommend that coloring be done by a professional, licensed colorist familiar with natural textures. Heat Free Hair curl patterns are steam processed to create each unique curl pattern. Lifting the hair with high volumes of developer to extremely light colors may alter the integrity of the texture and curl pattern. Heat Free Hair is not responsible for any damage of hair quality or texture as a result of color processing.

     Heat Styling & Straightening

    Just like natural hair, Heat Free Hair has beautiful styling versatility. You may wear our looks as they come, or use heat styling tools to achieve your desired look. Keep in mind that our virgin hair is just as susceptible to heat damage and loss of curl pattern as your own natural hair is. Use a heat protectant when necessary and avoid excessive exposure to straightening tools.

  • Our Headband wigs are great for a full protective style, with minimal leave-out required. Since the wigs provide close to full coverage with the exception of your hairline, you can choose the texture you most desire. You can also use True You, our product finder tool, to help you make the best product selection.

Ratings & Reviews

Customer Reviews
4.9 Based on 9 Reviews
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Filter Reviews:
Tysha T.
United States United States
A New Me

Love the softness and texture of the hair (for koils). It blends extremely well with my natural tresses and has added so much versatility as someone with finer hair. It’s given me a new look and I’m very happy. Shipping was lightening fast too. Ordered Thursday and it arrived Monday morning! No complaints here.. everyone is loving the New Me

Charlene T.
Australia Australia
Awesome Hair

This is great quality hair and doesn’t tangle. Should have bought a small wig cap, medium was too big for me. The colour of was very light and had to dye it, maybe donor hair is a brownish. Overall experience was great and will order more from this company.

A Heat Free® Hair Customer
United States United States

It was efficient and speedy. I received it on time and in good condition.

Danielle H.
United States United States
For Kurls clip-ins review

I love this item, the clip ins blend perfectly with my hair. Just wish it came in more lengths and a slight darker color. Over all I'm happy.

Carleah D.
United States United States
For Kurls 24 inch UF Ponytail

The item arrived quickly, I believe around 4-5 days. This happened during the current pandemic, so I was very shocked. They are are always professional and reply fast to my emails. Love it, will make another purchase soon!!