Email Customer Care
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*AT THIS TIME WE ONLY USE THE UNITED STATES POSTAL SERVICE ON ALL DOMESTIC AND INTERNATIONAL ORDERS*At the current moment all orders are running on a 5-7 business day processing/production time. (Please note that weekends and holidays do not count as business days). Once order is ready you will receive email notification that it has been shipped. Once shipped, please allow 1-3 business days to receive your order (U.S. orders), or 3-7 days (international orders). You have up to 24 hours after placing your order to cancel. Cancellation requests submitted after 24 hours will not be granted. Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery as well as unplanned delays. If your order has already shipped and you contact us with an address change, you are responsible for the additional shipping charges. Abandoned and refused packages will not be refunded. **USPS Signature Delivery Confirmation is required with every order.** USPS US DOMESTIC ORDERS (1-3 Business Days after processing time) We use USPS priority mail on all orders placed within the United States and charge a $10 flat rate on all orders. USPS INTERNATIONAL ORDER (5-7 Business Days after processing time) We use USPS Priority Mail on all international shipments and charge a flat rate of $45 on all orders. All international orders must go through customs. Customs policies and procedures vary per country. It is your responsibility to pay any customs fees or duties required to receive your package. We will not mark packages as ‘gifts,’ so please do not request. USPS Priority Mail APO/FPO/DPO orders (3-5 Business Days after processing time) We ship to our military service members and diplomatic personnel overseas at a flat rate of $15, however there are very specific guidelines to follow when filling out the address field:
- 1. Type out the service member’s full name in the address.*
- 2. Include the unit and APO/FPO/DPO (Air/Army Post Office™, Fleet Post Office or Diplomatic Post Office) address with the 9-digit ZIP Code™ (if one is assigned).
Example: CPT JANE DOE UNIT 2044 BOX 4180 APO AP 93878-2061
Our team is fully committed to ensuring customer satisfaction, and keeps your happiness our top priority. Each bundle has been cared for by one of our natural hair specialists to ensure its quality before being sent to you. However, if for any reason you are not satisfied with our product(s) please contact our customer care team immediately at firstname.lastname@example.org.