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TERMS AND CONDITIONS


Our team is fully committed to ensuring customer satisfaction, and keeps your happiness our top priority.  Each bundle has been cared for by one of our natural hair specialists to ensure its quality before being sent to you. However, if for any reason you are not satisfied with our product(s) please contact our customer care team immediately at customercare@heatfreehair.com.

Payment

We accept all major credit cards. As soon as you place an order online your credit card will be charged. At this time, we do not accept payment through PayPal.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you may be required to further verify your identity and authorize payment. If this is required, a customer care team member will contact you after your order has been placed.

Returns

We do not offer refunds on our products, but would be glad to offer you an exchange or store credit within the first seven (7) days of receipt of your order if you receive a product that you believe is defective. Within the first 7 days of receipt, please email customercare@heatfreehair.com and one of our customer service representatives will assist with the issue. Please note that before any exchange, store credit or replacement hair is honored, we must receive the hair back in our possession to inspect and determine its quality. We reserve all rights to decide whether the product(s) are in fact defective. We do not offer refunds, replacements or exchanges if you process the hair in any manner (coloring, lifting, etc).

Exchanges

You are responsible for all shipping charges associated with an exchange if the correct item was received. Please note that issues concerning length and color variation of the hair are not valid reasons for an exchange.  Please visit our length chart in the product shopping section to ensure that you are ordering the correct length of hair to achieve your style. We suggest that you take full advantage of all available resources i.e. photos, how-to-videos, FAQs and customer service team prior to placing your order. Products that have been untied, washed, installed, and/or tampered with are not eligible for an exchange therefore please examine each bundle while it is still tied to make sure you are satisfied with the product.

Processing Time

At the current moment all orders are running on a 1-2 business day processing/production time (3-5 business days during sale/holiday time frames). Please note that weekends and holidays do not count as business days. Once the order is ready you will receive email notification that it has been shipped. Once shipped, please allow 1-3 business days to receive your order (U.S. orders), or 3-7 days (international orders). You have up to 24 hours after placing your order to cancel. Cancellation requests submitted after 24 hours will not be granted.

Shipping

ALL PACKAGES REQUIRE SIGNATURE CONFIRMATION

Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery as well as unplanned delays. If your order has already shipped and you contact us with an address change, you are responsible for the additional shipping charges. Abandoned and refused packages will not be refunded.

All international orders must go through customs. Customs policies and procedures vary per country. It is your responsibility to pay any customs fees or duties required to receive your package. We will not mark packages as ‘gifts’ on customs forms.

Policy Changes

NZO Beauty LLC, reserves the right at our discretion to make modifications to products, prices, policies and procedures. Please check this page regularly for changes.

Privacy Policy

We at NZO Beauty LLC, value our customers and their privacy. Our privacy policy is to respect and protect the privacy of all our customers. All personal information collected on and off this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used solely for the purpose of fulfilling your order and making improvements to the customer shopping experience. If deemed necessary, supporting documentation may be required post purchase to complete order fulfillment. This includes, but is not limited to PII (Personal Identifying Information.)

Limitation of Liability

NZO Beauty LLC, does not accept liability beyond the solutions set forth herein, including any liability for products not being in-stock for, or the provision of services and support. NZO Beauty LLC will not be accountable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, NZO Beauty LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, NZO Beauty LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Copyrights, Trademarks and Content

The entire content published on this site, including but not limited to overall aesthetic, text, graphics, logos, images, video or code is copyrighted under copyright laws, and is the sole property of www.heatfreehair.com. Without obtaining our prior written consent, any use by you or other third parties, including but not limited to the reproduction, modification, redistribution, display or transmission of the content of this site is strictly prohibited/unauthorized and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law.

All trademarks, service marks and trade names of www.heatfreehair.com used on the site are trademarks or registered trademarks of NZO Beauty LLC. ALL RIGHTS RESERVED.